Tenant Frequently Asked Questions

  • Q: You have a property I want to rent. How do I apply?

    A: Applications can be filled out online, or a paper copy can be turned into the office with a $30 application fee per adult. Processing of the application includes credit and background checks and identity verification.
  • Q: Can you hold a place before I apply?

    A: We cannot hold a property off the market until the application process is complete and the security deposit is paid.
  • Q: What will it cost me to move in?

    A: You can expect to pay the first month's prorated rent, a security deposit equal to one month's rent, and utility deposits.
  • Q: Do I pay first month’s rent and last month’s rent with my security deposit?

    A: Security deposits may not be used to pay rent.
  • Q: Is the deposit refundable?

    A: Deposits are refundable based on the conditions detailed in the lease agreement.
  • Q: How old do you have to be to apply?

    A: You must be 18 years old to apply.
  • Q: Who needs a cosigner?

    A: A cosigner may be required if you are under 21 and/or you cannot qualify for the property on your own due to insufficient income, credit, rental history, or any other qualifying criteria.
  • Q: How do I pay rent?

    A: We accept payment for rent through your online tenant portal or delivered to the office.
  • Q: I want to get a pet. What do I do?

    A: Approval is required for pets, and is done on a case by case basis. Pet fees are separate charges and nonrefundable.
  • Q: What if I have a maintenance emergency after hours?

    A: Maintenance emergencies are situations which if not addressed immediately can cause damage to property or injury. Examples of emergencies include busted pipes or flooding. If you have an afterhours maintenance emergency, call 985.868.3031.
    Fire, medical, or life threatening emergencies call 911.
  • Q: Who is responsible for paying for repairs & maintenance requests?

    A: Responsibility for repairs and maintenance is outlined in your lease agreement. In general, repairs due to normal wear and tear would be covered by the Landlord. Repairs due to neglect, misuse, poor housekeeping, and anything outside of reasonable normal wear and tear would be paid by the Tenant. In such cases, repairs will be made, but you will be charged for the cost of the labor and materials.